Refund Policy

Please contact us within 14 days after delivery if you need to request a return or report an issue with your order.

Items must be unused, unworn, undamaged by the customer, and returned with original packaging where possible.

Opened lucky bags, mystery bags, custom or personalized items, final sale items, gift cards, and products damaged by misuse may not be eligible for return unless they arrived damaged or incorrect.

Natural stones, crystals, handmade-style accessories, and giftable pieces can vary in color, texture, size, finish, and surface detail. These natural differences are not considered defects.

If an item arrives damaged, missing, or incorrect, contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping label.

If the issue is confirmed, we may offer a replacement, partial refund, full refund, or other reasonable solution depending on availability and the order details.

If the return is caused by our error or confirmed shipping damage, we will help with the return or replacement process.

If the return is requested for personal reasons, the customer may be responsible for return shipping costs and safe packaging.

Approved refunds are issued to the original payment method after the request is reviewed and, when required, the returned item is received and inspected.

Bank, card, PayPal, wallet, or payment provider posting times can vary after the refund is issued.

Email [email protected] with your order number, the item involved, the reason for the request, and photos if the item is damaged or incorrect.