Shipping Policy

Orders are prepared after payment confirmation. Most orders are packed within 3 to 7 business days, excluding weekends, holidays, high-volume launches, or fraud review.

Giftable pieces, accessories, crystals, and natural stone items are checked and protected with suitable packaging before shipment.

Estimated delivery time depends on destination, carrier, customs, and seasonal volume. Available shipping options and costs are shown during checkout.

Delivery estimates are not guarantees. Carrier delays, customs review, address issues, weather, or local service disruptions may extend delivery time.

When tracking is available, a tracking number will be provided after the order ships.

Tracking may take 24 to 72 hours to update after the carrier receives the parcel.

Please make sure your shipping address, phone number, and email are accurate before placing the order.

If a parcel is delayed, returned, or lost because of an incorrect or incomplete address, additional shipping costs may apply.

International orders may be subject to customs duties, taxes, brokerage fees, or import charges charged by the destination country.

These charges are the customer's responsibility unless checkout or local law states otherwise.

If tracking shows an unusual delay, contact us and we will help review the shipment status with the available carrier information.

If an order is returned to us, we will contact you about reshipment, refund eligibility, or additional shipping fees.