Refund Policy

Contact us within 14 days of delivery to report a damaged, incorrect, missing, or unopened order. Include the order number, product, lot information when visible, and clear photos of the product, packaging, and shipping label.

Do not discard packaging or temperature-control materials until the case has been reviewed.

Because product integrity and chain of custody cannot be confirmed after opening, products with opened, broken, altered, or removed seals are not eligible for resale or routine return.

Custom-labelled items, special-production orders, clearance items, and materials stored or handled outside the published conditions may not be returnable unless they arrived damaged or incorrect.

We review the order record, shipment evidence, product identifiers, and photos before approving a remedy.

When a claim is confirmed, the available remedy may include replacement, credit, partial refund, full refund, or another reasonable resolution based on the facts and product availability.

Do not send materials back without written return instructions. Returns must use the approved address, packaging, and carrier method so product identity and transport history can be documented.

Customer-requested returns that are not caused by our error may require the customer to cover shipping, customs, and handling costs.

Approved refunds are sent to the original payment method after review and, when required, receipt and inspection of the returned shipment.

Posting time depends on the bank, card network, wallet, or payment provider.

Email [email protected] with your order number and evidence, or contact the WhatsApp support link shown on the website.